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What you should know about Eiclient security.
We prefer that all support requests be submitted via email so we can maintain and track the support request. Send your support request to
Phone Support
While we try to answer every call, it may be necessary to leave your name and number for a support technician to return your call. Call or text (304) 744-2041.
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Support FAQ


Q. Why are my authorizations still active when they expired weeks ago?
A. Because Covansys allows up to 60-days from the date of service to submit the initial claim and up to 180 days for any re-submittals the system is set to keep authorizations active for 70-days from their end or discontinued date. The system has no way of knowing when you have completed all your billing for a client. For this reason you can use the End Now link to make an authorization inactive when you know you have completed billing for the authorization.
Forgot your password?
Save invoice and payroll records to PDF format.
Fill, print, email, save WVBTT PDF documents.
Non-billable time & mileage tracking.

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