Demo Purchase FAQ Support
2005-06-27
ProEDI™
Industry leading EDI solution selected.
2006-09-01
Easy Setup
New "setup" file makes getting started with Eiclient much easier.
2009-11-07
New Server!
The move to a new sever was a success!
Security
What you should know about Eiclient security.
 
Email
We prefer that all support requests be submitted via email so we can maintain and track the support request. Send your support request to support@eiclient.com
Phone Support
While we try to answer every call, it may be necessary to leave your name and number for a support technician to return your call. Call or text (304) 744-2041.
TPA
Get the Trading Partner Agreement here.
BAA
Get the Business Associate Agreement here
Support FAQ

 

 
Q. I have rejected billing what should I do now?
A. The first thing you need to do is find out why it was rejected. In most cases the rejection will be due to an authorization being canceled or discontinued after the billing was entered and sent. The rejection codes used by Covansys electronically are not the same codes sent on the EOP. In some cases it might be necessary to wait for the EOP for the more precise rejection reason.

Once you know why the billing was rejected then you need to correct the billing record. To do this go to the Billing menu and select Edit Billing and select the record that needs corrected. Follow the following steps for the type of correction needed.

Service Date or Duration: Enter the correct service date and/or duration and click Edit Billing.

Incorrect Authorization: Write down the service code, service date and duration, you will need to enter them again. Click Change Authorization select the correct Authorization select the Service Code. You should now see a familiar screen. Reenter the Service Date, Duration and any other information being collected and click Submit.

Wrong Service Code: Write down the service date and duration, you will need to enter them again. Click Change Service Code select the correct Service Code. You should now see a familiar screen. Reenter the Service Date, Duration and any other information being collected and click Submit.

You should now have a corrected billing record!

Next you need to re-submit the billing record for payment. Covansys requires that all rejected billing be re-submitted on paper. So, to make this easier Eiclient can fill out the paper work for you.

Go to the Invoice menu select Invoice Billing make sure the Paper radio button is selected then click Submit enter an Invoice Date select the record or records to be submitted on paper, they will change to a highlighted color, click Submit Invoice. (Note: You will see all your billing but only the records marked Rebill must be submitted on paper the records marked New can be submitted electronically if you are approved for electronic billing.)

You now have a paper invoice.

Now go to the Invoice menu select Open Invoices, select the paper invoice you just created, select Print billing forms. The system generates a PDF document with CMS-1500 documents filled out with all the necessary information and then displays a link to the document. Click the link and the PDF document will open. Print the documents, make sure they are complete and correct, sign and date them and write on the top of the forms Resubmission, if it is not already there. Mail the forms to the Central Finance Office for payment processing.

 
Company.
Username
Password
 
Forgot your password?
 
Save invoice and payroll records to PDF format.
Fill, print, email, save WVBTT PDF documents.
Non-billable time & mileage tracking.
 

I use and highly recommend AVG for your internet security program. They have a free edition that works just as well as many of the paid anti-virus programs.